Accommodating Different Communication Styles
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page facilitator guide
3 engaging training activities
slide presentation deck
min summary video
resources in reading guide
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Explains concepts in a concise, memorable manner. Includes a bulleted summary at the conclusion and matching job-aid handout PDF.
Comprehensive yet easy-to-follow instructions for facilitating workshops with the above training activities. Includes useful tips and sample answers to questions. No expertise in the topic area is required.
Presentation Slide Deck
For use during workshops in both PDF & editable PPT formats. Slide numbers for each activity are referenced in the Facilitation Guide.
Useful for participants wishing to deep dive into the module topic with links to the web's best articles, books and tools. PDF format.
Everything you need to facilitate successful training activities.
Tools & Templates
Used during training activities. These can also be used for change implementation.
Summary Video & Discussion
TARGET AUDIENCE: All learners SUGGESTED TIMING: 15 - 30 minutes
The module subject-matter is introduced using a short animated video. The knowledge check and personal reflections questions are then used to explore learners’ understanding and experience before moving on to other connected activities.
Facilitators can make use of a range of techniques such as brainstorming or debates to explore the knowledge check questions.
Use examples of learners’ experiences in the supplementary activity which follows.
TARGET AUDIENCE: All learners SUGGESTED TIMING: 15 minutes
This activity uses a jigsaw puzzle to demonstrate the importance of good communication. Both teams have a jigsaw puzzle. One jigsaw has the picture on it, the other does not. The team with no picture is able to ask questions of a go-between in order to figure out which piece goes where. The aim of the activity is to get people thinking about clear communication, asking good questions, and teamwork.
Tailoring the Message
TARGET AUDIENCE: All learners SUGGESTED TIMING: 45 – 60 minutes
This activity builds on the change communication matrix and sample messages which learners completed in the Communication Channels Module (either in the crafting your message activity or the nuances activity). If learners have not done this module, use the communication matrix from the generic scenario and have them create messages from this; you should allow additional time for this.
The learners review the messages they wrote to see how many of the communication styles they fitted with. They then work to reformat messages in the four different styles.
Following this first stage, learners should experiment with these messages to see how many styles they can fit in the same message. Where it has not been possible to accommodate all four styles, learners should return to the change communication matrix. This shows them whether they can use the combination of different channels they identified for each message, in order to cover all four communication styles.
The activity should end with a group discussion on how best to tailor messages to accommodate all the styles.