- This tool guides the organization to clearly define the situation as it exists today and what the destination looks like from a holistic perspective
- It outlines the current state, possible transitions that may be needed, and the potential resulting state
Gap analysis: Journey map
When to use?
- This is the primary tool used during gap analysis
- It communicates the change journey to stakeholders and fosters ownership in the change as they better understand their role in the initiative
- It guides the communication planning and should be updated as the change plan evolves
What Next
- The transitions required to bridge the gap between the current state and the future state form the backbone of the change plan
Include in Module
Tool Category