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Gap analysis: Journey map

  • This tool guides the organization to clearly define the situation as it exists today and what the destination looks like from a holistic perspective
  • It outlines the current state, possible transitions that may be needed, and the potential resulting state

When to use?

  • This is the primary tool used during gap analysis
  • It communicates the change journey to stakeholders and fosters ownership in the change as they better understand their role in the initiative
  • It guides the communication planning and should be updated as the change plan evolves

What Next

  • The transitions required to bridge the gap between the current state and the future state form the backbone of the change plan

Include in Module

Tool Category

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