Managing Resistance

Is your team equipped to respond effectively?

This module outlines the concept of resistance to change, explains the main reasons individuals resist, distinguishes between resisting attitudes and resisting behaviors, and offers practical techniques to both pre-empt and overcome resistance.

Every Change Activation Toolkit module features

Tools &






  • Benefits

    This module will activate your organization to:

    • create a common language with which to understand and describe driving emotion states that underpin resistance, such as fear, fatigue, skepticism, disappointment, anxiety and confusion
    • empower change management leaders to take action to prevent such resistance occurring or overcome those states if they are recognized among those affected by a change
    • create a common language with which to also describe resistance by omission (inaction/bystander)
    • show this video to change leaders, managers and supervisors that are encountering resistance to change in order to give them insights into actions they can take towards overcoming the resistance
    • explain that simply communicating about a change or change activity may not necessarily lead to message recipients comprehending the message, necessitating the use of a variety of communication types
    • This module addresses the reality that there may always be resistance in some form during an organizational change initiative and describes that it may be necessary, in a worst-case scenario, to take action to isolate the damaging impact that a resisting individual can have
  • Learning objectives

    This module will empower your teams and individuals to:

    • understand that some resistance to change is normal
    • identify the varying reasons individuals resist change efforts
    • acknowledge that some resistance behavior will be overt and some will be covert
    • gain specific techniques for minimizing resistance to change
    • distinguish between individuals and their resistance behaviors in order to ensure those individuals do not feel defined by their resistance behaviors

    This module is ideal for use at this stage of change implementation:

    Pre-implementationDuring ImplementationPost-implementation
  • Compatibility

    This module will boost engagement levels during the following change methodology stages:

    Change Management MethodologyStage / phase
    AIM (Accelerated Implementation Methodology)Develop Target Readiness
    Kurt Lewin’s Three Stage Change ModelUnfreeze, Change
    Prosci Enterprise Change Management ModelImplementation
    Prosci Change Management LeversResistance Management lever
    Beckhard and Harris Change Management ProcessEmpowering others
    John Kotter Eight Step Model for ChangeStep 7: Never Letting Up
    ADKAR Model for Change ManagementGoal: Ability
    The Change Leader’s Roadmap modelPhase VII – Implement the Change
    Kubler Ross Change Curve ModelAnger
    LaMarsh Change Management ModelImplement the Change
    People Centered Implementation (PCI) ModelPowerful Engagement Processes
    Viral Change Roadmap ModelDiffusion
    General Electric Change Acceleration Process (CAP)Mobilizing Commitment

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Managing Overcoming Resistance